Lifetime Performance Guaranteed
Every window and door we install carries protection that lasts as long as you own your home. If you sell your home, eligible warranty coverage can transfer to the new homeowner, helping protect the investment beyond your ownership.
In addition to manufacturer product warranties, Weather Tite Windows offers an industry-leading labor warranty, backed by our experienced team of service technicians. We never charge for standard warranty work, giving you added confidence that we’ll stand behind our work long after installation.
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Our product specialists are happy to walk you through both the manufacturer warranties and our labor warranty, so you know exactly what’s covered and can feel confident in your investment.
Protects against defects in materials for the life of the product, backed directly by the manufacturer. Your coverage stays with you for as long as you own your home.
Covers our workmanship. If something about the installation itself isn’t right, we’ll never charge you to come out, assess the issue, or repair it.
PGT®’s manufacturer-backed coverage for accidental glass breakage and hurricane damage, available on qualifying products through our PGT® Diamond Dealer status.
Weather Tite Windows is an authorized PGT® Diamond Dealer with direct manufacturer support. Your warranty is backed by industry leaders who stand behind their products with confidence.
We’ve simplified the service request process so you get help when you need it. From the moment you call to the moment we finish, we keep things simple.
PGT® assigns a service case number and begins processing the request.
You will be kept informed throughout the process, including next steps and scheduling updates.
Once product status is confirmed, you will be contacted regarding scheduling or any necessary reorder updates.
Once timing information is provided by PGT®, you will receive an update on the expected schedule.
You will be kept informed throughout the process, including next steps and scheduling updates.
PGT® assigns a service case number and begins processing the request.
Once timing information is provided by PGT®, you will receive an update on the expected schedule.
You will be kept informed throughout the process, including next steps and scheduling updates.
Once product status is confirmed, you will be contacted regarding scheduling or any necessary reorder updates.
Answers to the questions homeowners ask most often about window and door warranties, including coverage, registration, service and what to expect if you need to make a warranty claim.
Contact our Service Department as soon as possible by phone at 1-800-640-3161 or email us at [email protected]. Many issues can be addressed through a service visit, adjustment, or repair before they become larger concerns.
In most cases, Weather Tite Windows handles the necessary paperwork and documentation associated with your installation. If any additional registration is required, we’ll let you know during the project process.
Weather Tite Windows should always be your first call. Our Service Department will evaluate the issue and coordinate directly with the manufacturer when necessary, making the process easier for you. Simply contact us by phone at 1-800-640-3161 or send an email to [email protected].
Depending on the issue, we may schedule a service appointment, send a technician to inspect the concern, request photos or additional information, or order replacement parts or materials. Our goal is to identify the most efficient solution as quickly as possible
Absolutely. Our relationship with homeowners doesn’t end on installation day. We maintain a dedicated Service Department to assist with warranty support, inspections, adjustments, and long-term product performance.
Weather Tite Windows stands behind both its products and workmanship. Coverage varies by product and manufacturer, but our team will review your warranty details and help you understand exactly what is covered. There is never a charge to come out and assess the situation.
Simply contact our Service Department by phone at 1-800-640-3161 or email us at [email protected] and provide details about the issue you’re experiencing. Our team will gather information, request photos if needed, and determine the best path forward to resolve the concern.
Weather Tite Windows service team is available for warranty-related questions from 8 a.m. to 5 p.m. If you need assistance outside of these hours, you can leave a message for our service team at 1-800-640-3161 to receive a return phone call during business hours or email us at [email protected]. Contact PGT®’s 24/7 live warranty support for immediate assistance outside of business hours.
Every service request is different. Some issues can be resolved quickly with a service appointment, while others may require replacement parts from the manufacturer. Our team will keep you informed throughout the process.
